Order are sent in 3 to 5 business days. Prices are calculated automatically according to the weight and size of the package. It is possible to send the wool vacuum packed to reduce the size of the package and therefore the price of the delivery, please contact me by email to discuss this.
We guarantee customer satisfaction. If you are not satisfied with your purchase, an exchange for an item of equal value or a refund is allowed. The return of items is at the expense of the customer. We accept exchange or refund for a period of 30 days after purchase. Item must be returned in its original condition. Any damaged product will not be exchanged or refunded. An administration fee of CDN $ 3.00 for Canada and $ 5.00 CDN for other countries will be applicable to any refunds on sale items in the Bergerie des étoiles online store.